Incident Investigation & Prevention Strategies

This highly interactive course provides comprehensive training on the Incident Investigation process, emphasizing the importance of understanding and managing the systems that prevent incidents in the workplace. This course will take place over two half-days. 

Through engaging activities, real-world case studies, and collaborative exercises, participants will explore various concepts and systems critical to effective incident prevention and investigation. The goal is to empower participants to implement changes that enhance safety and prevent future incidents, with a focus on practical application and team-based problem-solving. By engaging participants in discussions and activities, this training ensures participants leave with the skills to make immediate improvements in their organizations.

Learning Objectives:

By the end of this course, participants will be able to:

1. Understand the importance of systems and controls in preventing workplace incidents.
2. Conduct thorough and effective incident investigations.
3. Identify root causes and contributing factors of incidents.
4. Utilize WSBC (WorkSafeBC) documentation and guidelines in the investigation process.
5. Apply learnings to real-world scenarios through case study analysis.
6. Manage injury and claims briefly, if time permits.
7. Complete a 25-question and two 20-question quizzes to assess knowledge and understanding.

This course is presented under the following structure:

1. Business Leadership
2. Due Diligence and You
3. General Duties of Employers, Workers, and Supervisors
4. Onboarding Process
5. New and Young Workers
6. Work Area Orientation
7. Verifying Competency
8. Hazard Risk and Assessment
9. Workplace Inspections
10. Joint Health and Safety Committee
11. Incident Investigations
12. Injury and Claims Management

Session 1: Understanding Systems and Controls

Introduction to Incident Investigation

• Importance of Incident Investigation
• Legal and Regulatory Requirements (including WSBC guidelines)

Understanding Systems to Prevent Incidents

• Overview of Safety Management Systems
• Risk Assessment and Control Measures
• Identifying System Failures Leading to Incidents

The Incident Investigation Process

• Steps in the Incident Investigation Process
• Roles and Responsibilities in Investigations
• Gathering Evidence: Interviews, Documentation, and Physical Evidence

Case Studies 1 - 4: Analysis and Discussion

• Review of real-world incidents
• Group discussion on causes and preventive measures

Quiz #1: 20-question quiz on Session 1 content

Session 2: Conducting Investigations and Implementing Change

Analyzing Incidents

• Root Cause Analysis Techniques
• Identifying Contributing Factors
• Developing Recommendations for System Improvements

WSBC Documentation and Reporting

• Required Documentation for Incident Reporting
• Completing WSBC Forms and Reports

Case Studies 5 - 12: Practical Investigation Exercises

• Group activity: Conduct an investigation based on a provided scenario
• Present findings and discuss improvement strategies

Injury and Claims Management 

• Brief overview of managing injuries and claims post-incident
• Strategies for reducing claims and improving recovery outcomes

Quiz #2: 20-question quiz to assess understanding of Session 2 content

• Review key concepts and address any remaining questions

Delivery Method: Virtual Session – Zoom Meeting           

Course Fee Includes: Access to the course, course materials, and a digital certificate upon completion. 

This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions.

Sharing a single registration between two or more individuals is not permitted. Please register each person that will be in attendance.

There are no prerequisites for this course.  

This course is ideal for safety officers, supervisors, HR managers, incident investigators, and any employees involved in workplace safety, incident management, or regulatory compliance. It’s also beneficial for leaders looking to enhance their understanding of safety systems and improve incident prevention strategies within their organization.

1. Computer or laptop
• This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cell phones may not be adequate. 
• Windows 10 or Mac iOS. 
2. Webcam (Mandatory)– in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
3. Microphone (Mandatory)
4. Internet connection- For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. The minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
5. A quiet space with minimal distractions –The microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
6. Comfortable chair