Conflict De-Escalation/ Verbal Judo Essentials
This one-hour course covers practical and easy-to-learn verbal de-escalation techniques and strategies developed by Dr. George J. Thompson, the creator of Verbal Judo.
Description
This one-hour course covers practical and easy to learn verbal de-escalation techniques and strategies developed by Dr. George J. Thompson, the creator of Verbal Judo. This training is essential for anyone interested in minimizing conflict at work, in the community or at home.
Course topics:
- Mission statement
- De-escalation defined
- Goals of the course
- Traits of a professional
- The goal of professionalism
- The Five Universal Truths
- First Street Truth
- Second Street Truth
- How to handle verbal abuse=the most prevalent form of abuse
- Natural language
- Studied response
- Deflectors
- Reasons to use deflectors
- Our identity is to be a Contact Professional
- Third street truth
- Tone of voice = attitude
- Five Step Intervention Model
- Correlation of Five Step Intervention Model and the Five Universal Truths
- Summary- Respect, Deflect and Resolve
Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. The course is able to be taken three times in an effort to achieve the pass mark. Print materials for this course can be accessed online.
Upon successful completion of this online course, a certificate of completion will be available to download and print.