Communication, Negotiation, Conflict Resolution (BuildForce Canada Online Course)
Gold Seal: 2 Credits * BC Housing: 4 CPD Points
Description
Please note, that new registrations will be processed Monday through Friday 8:30 AM - 4:30 PM PDT and participants will receive logins and instructions within 24 hours of payment.
Courses purchased on weekends or holidays will receive logins and instructions on the next business day.
For supervisors, project managers, and anyone who must deal effectively and professionally with employees, subtrades, owners, clients, engineers, and employers.
Improve your written, oral, and negotiating skills and enhance your conflict resolution skills.
- Define a conflict and identify the stages of conflict.
- Appreciate the importance of communication.
- Apply assertiveness techniques to get a point across.
- Deal with difficult people more effectively.
- Recognize what makes an effective negotiator.
- Understand how power can be used or abused in negotiation.
- Determine when to close negotiations.
This course uses interactive elements, scenarios, videos, and quizzes to reinforce learning.
A final mark of 100% is required in order to receive a certificate of completion. Upon successful completion, you can download your certificate. Participants are given multiple chances to achieve this final mark.
Duration: This course consists of 9 lessons of approximately 35 minutes duration each, for a total of about 5 hours of self-paced instruction.
How registration works: Registrations will be processed Monday through Friday from 8:30 AM - 4:30 PM PDT will receive logins and instructions within 24 hours of payment. Courses purchased on weekends or holidays will receive logins and instructions on the next business day.
Prerequisites
There are no prerequisites for this course.
Who Should Attend
This online course would be beneficial for supervisors, project managers, and anyone who must deal effectively and professionally with employees, subtrades, owners, clients, engineers, and employers.