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Anger is a universal experience. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This webinar is designed to help give you and your organization that edge.
What Will Participants Learn?
Recognize how anger affects your body, your mind, and your behaviour.
Use the five-step method to break old patterns and replace them with a model for assertive anger.
Control your own emotions when faced with other peoples’ anger.
Identify ways to help other people safely manage some of their repressed or expressed anger.
Communicate with others in a constructive, assertive manner.
What Topics are Covered?
What is anger?
Costs and pay-offs
The anger process
How does anger affect our thinking?
Understanding behaviour types
Managing anger
Communication tips and tricks
Delivery Method: Virtual Session – Zoom Meetings
Course Fee Includes: Access to the course, course materials, and upon completion a digital certificate if requested.
This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions.
There are no prerequisites for this course. While this course is part of a series, participants are not required to attend all course in the series or attend in any sequence. Each course in the series can be attended independently.
Computer or laptop
This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cellphones may not be adequate.
Windows 10 or Mac iOS.
Webcam (Mandatory) – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
Microphone (Mandatory)
Internet connection- For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. The minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
A quiet space with minimal distractions –The microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
Comfortable chair
This course would be beneficial for HR people, managers, supervisors or anyone that would like a better understanding of how anger plays a role in the workplace.