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Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.
In this 2-hour live online session we will explore strategies on:
How your own attitudes and actions impact others.
New and effective techniques for dealing with difficult people.
Techniques for managing and dealing with anger.
Dealing with difficult people and difficult situations.
While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Delivery Method: Virtual Session – Zoom Meetings
Course Fee Includes: Access to the course, course materials, and upon completion a digital certificate if requested.
There are no prerequisites for this course. While this course is part of a series, participants are not required to attend all course in the series or attend in any sequence. Each course in the series can be attended independently.
This course is an introductory course designed to be beneficial for everyone attend. Those that are new to a Human Resources (HR) role or anyone that performs HR tasks within a company, as well as supervisors, managers, or safety professionals may find this session of value.
Computer or laptop
This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cell phones may not be adequate.
Windows 10 or Mac iOS.
Webcam (Mandatory)– in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
Microphone (Mandatory)
Internet connection- For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. The minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
A quiet space with minimal distractions –The microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
Comfortable chair