Understanding the “Give and Take” of Assertiveness

In the workplace, we want to be assertive as much as possible so that we build stronger, more collaborative relationships. Most of us can easily identify aggressive behaviour – it’s loud, takes up space and is “all about me.” Surprisingly, however, assertive behaviours are often labelled as aggressive, for example, when giving a different opinion or saying no. We also may not recognize passive behaviours that can stop a team from making the best decision – agreeing when you have reservations about the proposed next step. And, of course, it’s not only what you say, but how you say it!

This session will clarify and provide insight into assertive behaviours so that you can more effectively manage challenging situations.

Learning Objectives:

• Understand how body language and tone affect your communication style
• Learn about the “give and take” of assertiveness
• Differentiate between assertive, passive, and aggressive behaviour styles
• Learn tips to develop and apply assertive behaviours to manage difficult interactions

Course Content

• Understand the components of communication and their impact on how your message is received
• Define the characteristics of assertive, passive and aggressive behaviours
• Know when it may be appropriate to use each style of communication
• Understand how to use powerful questions and listening skills in challenging situations
• Assertively express your viewpoint
• Effectively give and receive feedback
• Learn to say “no” appropriately
• Manage emotional situations

Delivery Method: Virtual Session – Zoom Meeting

Course Fee Includes: Access to the course, course materials, and a digital certificate upon completion.  

This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions. 

Sharing a single registration between two or more individuals is not permitted. Please register each person who will be in attendance.

There are no prerequisites for this course.

This course is intended for managers and employees who want to improve their interpersonal skills and the quality of their working relationships.

This course is beneficial for various professionals in the construction industry, including:

1. Managers – To enhance leadership communication and handle challenging interactions.
2. Supervisors – For improving team dynamics and collaboration.
3. Team Members – To develop interpersonal skills and better working relationships.
4. Project Managers – For navigating tough conversations and decision-making.
5. HR Professionals – To support assertiveness training and conflict resolution.
6. Safety Officers – For effectively communicating safety concerns.

Participants will learn to manage difficult situations and foster a more collaborative work environment.