Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. 

In this 2 hour live online session we explore: 

• What conflict is and how it can escalate. 

• The types of conflict and the stages of conflict. 

• The most common conflict resolution styles and when to use them. 

• Effective techniques for intervention strategies. 

• Ways to manage conflicts to enhance productivity and performance. 

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence.  Each session can be attended independently. 

Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice. 

Delivery Method: Virtual Session – Zoom Meetings 

Course Fee Includes: Access to the course, course materials, and upon completion a digital certificate if requested.  

This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions. 

There are no prerequisites for this course.   While this course is part of a series, participants are not required to attend all course in the series or attend in any sequence.  Each course in the series can be attended independently. 

1. Computer or laptop

• • This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cellphones may not be adequate. 

  • Windows 10 or Mac iOS. 

2. Webcam (Mandatory)– in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class

3. Microphone (Mandatory)

4. Internet connection- For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. The minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.

5. A quiet space with minimal distractions –The microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.

6. Comfortable chair

This course is an introductory course designed to be beneficial for everyone attend.  Those that are new to a Human Resources (HR) role or anyone that performs HR tasks within a company, as well as supervisors or managers may find this session of value.