Managing Workplace Conflict: Handling Difficult Personalities with Confidence
Difficult personalities in the workplace can create stress, disrupt teamwork, and impact productivity. This workshop equips you with practical strategies to handle challenging behaviors, improve communication, and foster a culture of respect and professionalism.
Description
Every workplace has its share of challenging personalities—whether it’s a controlling manager, a manipulative coworker, or a disruptive team member. If left unchecked, toxic behaviors can damage relationships, lower morale, and derail projects. This workshop provides practical strategies to address workplace incivility, improve communication, and foster a culture of respect. With the right tools and an action plan, you can confidently navigate difficult interactions, set boundaries, and create a more productive and positive work environment.
Challenges This Workshop Addresses:
✔ Managing workplace incivility and disrespect
✔ Handling difficult conversations and behavioral challenges
✔ Strengthening communication and conflict resolution skills
✔ Building a respectful and inclusive workplace culture
✔ Encouraging accountability and professionalism
Learning Objectives:
- Recognize and address toxic behaviors before they escalate
- Develop strategies to navigate difficult conversations effectively
- Set clear expectations for workplace respect and accountability
- Strengthen conflict management skills to improve team dynamics
- Foster a culture of professionalism, civility, and collaboration
Delivery Methods: Virtual with Zoom Meetings or In-Person/Classroom delivery available.
Course Fee Includes: Access to the course, course materials, and upon completion a digital certificate if requested.
This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions.
Sharing a single registration between two or more individuals is not permitted. Please register each person who will be in attendance.
Prerequisites
There are no prerequisites for this course.
Who Should Attend
This training is ideal for construction managers, supervisors, team leads, HR professionals, and anyone who encounters challenging personalities in the workplace. It’s especially valuable for those looking to improve conflict resolution skills, enhance team dynamics, and create a more respectful and productive work environment.
Technical Requirements
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Computer or laptop
- This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cell phones may not be adequate.
- Windows 10 or Mac iOS.
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Webcam (Mandatory) – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
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Microphone (Mandatory)
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Internet connection- For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. The minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
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A quiet space with minimal distractions –The microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
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Comfortable chair