Conflict to Collaboration: Building Better Outcomes

Most of us want to avoid conflicts but they’re an inevitable part of life. We won’t always agree with others, but their viewpoint may add value to mine – at the very least, it’s worth listening to. Conflicts will arise so rather than trying to avoid them, we need to learn to manage them. In this seminar, you will explore how conflict, if managed well, can result in better decisions and outcomes.

You will learn about conflict management styles, gain insight into your “go-to” style, and how to adapt your approach to move beyond conflict to collaboration.

Learning Objectives

• Understand why conflict happens
• Learn principles and steps of interest-based conflict management
• Explore four styles of conflict management and strategies to collaborate with each style
• Learn the language of collaboration
• Identify your “hot buttons” and explore strategies to react with intention

Course Content

• Understand both the negative and positive aspects of conflict
• Identify the four primary sources of conflict and its characteristics
• Differentiate between position-based and interest-based conflict management styles
• Identify the principles and steps to effectively manage conflict
• Understand 5 approaches to conflict management and the characteristics of each
• Learn how to make a conscious choice about which conflict style to use in each situation
• Identify examples of when it is appropriate to use each of the 5 styles
• Change your approach to work more effectively with people depending on their conflict management style
• Apply tools and strategies to manage conflict in the workplace

Delivery Method: Virtual Session – Zoom Meeting

Course Fee Includes: Access to the course, course materials, and a digital certificate upon completion.  

This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions. 

Sharing a single registration between two or more individuals is not permitted. Please register each person that will be in attendance.

There are no prerequisites for this course.

This course is intended for anyone who wants to learn strategies to more effectively manage challenging communications, deescalate potential conflicts and work through conflicts to build a collaborative team environment.

This course is beneficial for various professionals in the construction industry, including:

1. Project Managers – Coordinating teams and handling conflicting interests.
2. Site Supervisors and Foremen – Addressing daily challenges on-site.
3. Contract Administrators – Managing negotiations with subcontractors and clients.
4. Team Leads and Crew Leaders – Facilitating communication within teams.
5. Estimators and Procurement Specialists – Mediating between suppliers and internal teams.
6. Human Resources Professionals – Resolving workplace disputes.
7. Safety Officers – Enforcing safety rules and mediating concerns.
8. Executive Leaders – Fostering a collaborative workplace culture.
9. Client-Facing Roles – Managing client expectations and negotiations.