Introduction to Quality Management
Learn essential quality management principles, tools, and techniques to enhance your skills in planning, control, and continuous improvement.
Description
Quality management plays a critical role across all industries, including construction, manufacturing, and government sectors. This course provides a comprehensive understanding of key quality management concepts, including quality planning, assurance, control, and continuous improvement.
In today’s competitive global market, maintaining high product and service quality is essential for success. This course offers an in-depth exploration of the processes that ensure an organization meets its quality requirements. Key topics include the ISO 9001 International Quality Standard, the Quality Management Principles, and the certification process to achieve internationally recognized quality standards.
The course is designed for those involved in quality control or management roles, or anyone interested in learning more about project management and the application of quality principles.
By the end of the course, you will be able to identify the essential components of quality management systems, including creating a quality policy, developing objectives, and setting procedures.
Learning Outcomes:
- Understand Key Quality Management Concepts:
- Learn about the philosophies of renowned Quality Gurus.
- Understand Quality Management Principles:
- Differentiate between the Cost of Conformance and the Cost of Non-Conformance.
- Apply Quality Tools for Effective Management:
- Utilize tools like Force Field Analysis and Cause and Effect Diagrams to address quality problems.
- Develop open-ended survey tools and practice the nominal group technique to gather input.
- Develop a Quality Management Plan:
- Understand the role of quality standardization bodies.
- Identify recognized quality awards and certifications relevant to quality management in the industry.
This course is designed to equip you with practical knowledge and tools to manage quality in your projects and organizations effectively.
COURSE COMPLETION REQUIREMENTS This course is graded on a pass/fail basis. A minimum grade of 50 percent is required to pass.
Delivery Method: Virtual Session – Remote-Live Delivery
Course Fee Includes: Access to the course, course materials, and a digital certificate upon completion.
This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions.
Sharing a single registration between two or more individuals is not permitted. Please register each person that will be in attendance.
Who Should Attend
This training is ideal for quality control professionals, project managers, team leaders, and anyone involved in maintaining or improving quality standards in construction or other industries.
Technical Requirements
- Computer or laptop
- This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cellphones may not be adequate.
- Windows 10 or Mac iOS.
- Webcam (Mandatory) – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
- Microphone (Mandatory)
- Internet connection- For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. The minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
- A quiet space with minimal distractions –The microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
- Comfortable chair
Prerequisites
There are no prerequisites for this course.