Providing Exceptional Customer Service
Gold Seal: 2 Credits * BC Housing: 8 CPD Points
Description
In today’s competitive market, how do you differentiate yourself and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:
- Develop your customer engagement and experience strategy.
- Apply effective listening skills.
- Draw out what your clients really need, and how to add value.
- Work with difficult and demanding customers.
- Build strong and lasting relationships with potential and existing clients.
Delivery Method: Virtual Session – Zoom Meetings or In-Person/Classroom delivery available.
Course Fee Includes: Access to the course, course materials, and a digital certificate upon completion.
Prerequisites
There are no prerequisites for this course.
Who Should Attend
This course is designed for anyone working in a customer facing role, with little to no experience, who wishes to improve their performance.
What Previous Participants Have Said
“The session was very informative and gave us the opportunity to have useful interactive discussions.”
Technical Requirements
**For Virtual Delivery Sessions Only**
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Computer or laptop
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This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cellphones may not be adequate.
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Windows 10 or Mac iOS.
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Webcam (Mandatory) – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
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Microphone (Mandatory)
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Internet connection- For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. The minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
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A quiet space with minimal distractions –The microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
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Comfortable chair
Course Credit Information
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The course is eligible for 2 CCA Gold Seal education credits and 8 BC Housing CPD credits upon completion.
Registrants seeking BC Housing CPD credits for this course must complete all course components before a certificate showing BC Housing CPD credits earned will be issued.
Registrants seeking gold seal credits for this course will be required to complete an assessment during the course to qualify to have the gold seal credit endorsement appear on their certificate of completion.